Frequently Asked Questions

Yes, absolutely! For shop details, opening hours and a map please see the Contact Us page.

Yes, absolutely. We can help you with your enquiry and advise you on the best safety products for your application. Call us free on 0800 228 723 – or contact us by email or contact form

No, we only accept payments made in New Zealand Dollars.

Yes, we sell and deliver to NZ and Australian residents.

We want you to be completely happy with the products you purchase, so we have taken the risk out of your online shopping experience with the 14 day 100% money back guarantee.

If for any reason you are not satisfied with your purchase, return it to us within 14 days of purchase and we will exchange it or refund your money in full. Goods returned must be unused in their original condition.

You should receive your order within two days in the North Island; allow an extra day for Rural Deliveries and the South Island.  

Delivery to Australia will take 3 – 5 days.

Absolutely. Our site is secured by Secure Sockets Layer (SSL) technology that encrypts your information and sends it over a secure HTTPS connection. Your details are used only to allow us to process and deliver your order. We will never sell or give your personal details to another party. Our online transactions are managed by Direct Payment Solutions (DPS). DPS is certified with banks in Australia, New Zealand, Pacific Islands, Singapore, South Africa, USA and United Kingdom.

Yes, and it’s important that any hi vis clothing, hardhats, fire extinguishers, height safety equipment and a range of other safety gear that you may require meets compliance standards. If you are unsure call us on 0800 228 723.

Our retail premises in Silverdale are open from 8am - 5pm Monday to Friday. Our online shop is open 24hrs. Online orders placed after hours or at the weekend will be processed the next business day.

If any item is out of stock we will inform you within 12 hours and let you know exactly when we expect to have stock. If you are not happy to wait, you will receive your money back 100% Guaranteed.

All Active Safety sales are made in good faith. If for some reason you are not happy with your purchase please contact us within 14 days of receipt of your order. Returns will not be accepted without prior consent from Active Safety. Returns will be accepted only if the product is damaged, faulty or an error was made on our part.

Should the return be accepted, we will either replace the damaged item or refund in full the price you paid for the item. Refunds will be made via the same method as payment. That is, we will refund to the same credit card that was used for payment, otherwise we will direct deposit into your bank account.

Please note that you will need to return goods at your own cost. 

You can find all of our details on the Contact Us page. Our friendly team is looking forward to hearing from you.

Active Safety is committed to protecting the confidentiality, security and privacy of your information. Our Privacy Policy conforms to the Privacy Act (1998). Any information you provide to Active Safety is maintained on a secure server. Your information will remain confidential and only be used for the purpose for which you have provided it and will not be disclosed, sold or otherwise supplied to any third party. We will only record your email address or other details you provide if you create an account with us or if you send us a message to request more information when using our contact form.

View our full policy.

At this time we only accept payment by Visa or Mastercard. If you would prefer to pay by Bank Transfer please call us on 09 427 8075 to make these arrangements. Please be aware that if you pay by one of these alternate payment methods, we will be unable to ship your order until payment has been received and processed.

Yes, you’ll receive a full GST/Tax invoice. This will be sent to you with your goods.